Terms & Conditions

1. Booking & Payment
A valid credit card is required to secure all reservations. Depending on your plan, payment may be required at the time of booking or at check-in. Rates are quoted in Indonesian Rupiah (IDR)  and include applicable taxes and service charges unless otherwise stated. Promotional offers and packages may carry specific terms. Non-refundable rates cannot be modified, canceled, or refunded. We strongly recommend purchasing travel insurance.

2. Accepted Payment Methods

Credit Cards: Visa, MasterCard, and American Express are accepted.

Indonesian-issued Visa/MasterCard: Subject to a 3% transaction fee

Foreign-issued Visa/MasterCard: Subject to a 3.5% transaction fee

American Express: Subject to a 4% transaction fee

Cash: Indonesia Rupiah (IDR) accepted at check-in

Not accepted: Cheques and foreign currencies

3. Cancelations & Non-Shows

Non-Refundable Rate Plans
(Available via Direct Website and Online Travel Agencies (OTAs))

• No cancellations, modifications, or refunds are permitted for any reason.

• Guests are responsible for obtaining travel insurance.

• All refund requests will be respectfully declined.

• Free cancellation up to 30 days before arrival

• No-shows will be charged 100% of the total booking amount.

4. Security Deposit Policy

A refundable security deposit of IDR 1,000,000 per unit is required at check-in. Deposits can be paid via cash, credit card authorization, or QRIS. The deposit covers incidental damage, loss, or excessive cleaning. It will be refunded in full at check-out, provided no issues are found. Refunds via card may take up to 7–10 business days to appear, depending on your bank

5. Check-In & Check-Out

Check-in / check-out:
Check-in time – 14:00 local time
Check-out time is 12:00 (noon) local time

Early check-in:

In case of early arrival, before 06.00 am, an additional charge of 100% of the room rate per night is charged. In the case of check-in from 06.00 to 14.00, an additional charge of 50% of the room rate per night is charged

Late checkout:

In the case of late checkout after 12.00 and until 18.00, an additional charge of 50% of the room rate per night is charged. In the case of late checkout after 18.00 and before 23:59, an additional charge of 100% of the room rate per night is charged.

Please note that early check-ins and late check-outs can be provided, subject to the availability of vacant rooms.

6. Identification Policy

Upon arrival, the Guest must provide the receptionist with a passport or other personal identity document. All guests staying in the room must provide an identity card.

7. Occupancy & Extra Guests

Rates include double occupancy (2 adults). Additional guests (aged 12+) are charged IDR 200.000 per night.

Children under 6 stay free using existing bedding.

Baby cot and extra beds are available upon request.

Hosting unregistered guests may result in eviction or added charges

The guest has the right to invite visitors to their room from 7:00 to 22:00.

If the visitor remains in the room after 22:00, the guest must register by presenting a passport or identity card.

8. Wi-Fi

Wi-Fi internet is free and available in the entire villa. The password is provided at reception and in your room.

9. Smoking Policy

In our efforts to achieve a safe, healthy, and comfortable environment, smoking inside the room and any indoor areas is not permitted.

10. Pet Policy

Pets are welcome in Dream Catcher Villas. Please ensure that they are leashed/muzzled while on villa premises, except within your room, and clean up after your pets.

11. Housekeeping

Aiming to strike a balance between guest comfort and environmental responsibility, we are committed to following this policy
• Linen is changed every third day or upon request.
• Guests are encouraged to reuse towels by hanging them up rather than placing them on the floor for replacement. Guests can request a fresh towel if needed.

12. Energy Efficiency

All rooms have air conditioning. Please note that the air conditioner does not work if the door and windows are opened or are not properly closed. If you wish to open the door, please use the fan.

13. Linen & Towel Damage Fees

Dream Catcher Villas may charge guests for damaged or missing items, with fees varying by hotel and the extent of the damage. Examples of chargeable damage: hair dye, ink, makeup, pet-related, wine, blood, etc.

14. Safe Deposit Box

Please do not leave important belongings or valuable items unsecured in your room. For your convenience, we have provided each villa with a private electronic safe. Guests are encouraged to use the in-room safe for storing valuables. Use of the safe is at the guest’s own risk. Guests must ensure the safe is securely locked and that codes are kept confidential. Dream Catcher Villas bears no responsibility for any damage or loss of your personal belongings. In case of any loss, you are kindly requested to immediately inform Reception. We suggest you double-check check safe deposit box in your room upon your departure from the Villa. Hotel staff may access the safe in the event of technical issues, emergencies, or legal requirements.

15. Lost & found policy

At Dream Catcher Villas, we understand that personal belongings may occasionally be misplaced during travel. Our Lost & Found Policy is designed to provide clarity and assurance to our guests while complying with standard hospitality practices in Bali.

Reporting Lost Items: Guests who believe they have misplaced an item on the premises are encouraged to contact our staff at their earliest convenience. Please provide a detailed description of the item, along with the approximate date and location it may have been lost.

Handling of Found Items: All items found within the hotel grounds by staff or guests will be recorded and safely stored. Handling procedures are as follows:

• Valuable items (such as jewelry, electronics, mobile phones, passports, and wallets) will be kept in a secure location.
• Perishable items, personal care products, or unsanitary items will be discarded immediately following hygiene regulations.
• Clothing, books, and other non-valuable items will be retained unless deemed unsuitable for storage

Retention Period: All items found will be held for 30 (thirty) days from the date they are logged. After this period:

• Items of value may be handed over to the local authorities under local guidelines.

• All other items may be donated, recycled, or discarded at the hotel’s discretion.

16. Keycard Policy

When leaving your room, please make sure to bring along your room key and check if it is properly locked. Please make sure to lock the door latch when inside the room or when sleeping. An IDR 100,000 charge will be imposed as a replacement fee for a lost room card key

17. Right Of Entry

The principles governing these rights dictate that hotel staff may only enter a guest’s room under specific conditions, such as housekeeping, maintenance, emergencies, or if illegal activity is strongly suspected. Notice will be given where possible. In urgent cases (fire, flooding), entry may occur without notice. Staff will always knock and identify themselves before entry.

18. Force Majeure

Dream Catcher Villas is not liable for disruptions due to:

• Natural disasters

• Pandemics or government restrictions

• Transportation or airport issues

No refunds will be issued in these circumstances. We strongly recommend travel insurance

19. Parking

For your convenience the villa has arranged parking in front of the villa. Dream Catcher Villas takes no responsibility for any damage or loss to your vehicle outside of the car park provided