Privacy Policy
Last Updated: November 10, 2025
Welcome to Dream Catcher Villas. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect your information when you visit our website, dreamcatchervillas.com (the “Site”), or use our services, including making a booking.
By using our Site or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect several different types of personal information for various purposes to provide and improve our service to you.
a) Personal Information You Provide to Us:
Booking Information: When you make a reservation, we collect personal details such as your full name, email address, phone number, home address, nationality, and payment information (including credit card details).
Check-In Information: As per our Terms and Conditions and local regulations, we are required to collect government-issued identification (such as a passport or local ID) for all guests staying at the villa.
Contact Information: When you contact us via our contact form, email, or phone, we may collect your name, email address, and any other information you provide in your message.
Guest & Visitor Information: We collect details about your stay, including the number of adults and children, and may be required to register any visitors who stay overnight, including collecting their ID.
b) Information We Collect Automatically:
Log Data and Cookies: When you visit our Site, we may automatically collect certain information from your device, such as your IP address, browser type, operating system, pages viewed, and the dates/times of your visit. We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Process Your Booking: To secure, manage, and confirm your reservation.
To Provide Guest Services: To manage your stay, provide customer support, and respond to your inquiries.
To Process Payments: To securely process payments for your booking, including transaction fees, and to manage any security deposits.
To Comply with Legal Obligations: To fulfill legal and regulatory requirements, such as verifying guest identities with passports or other IDs.
For Communication: To send you booking confirmations, pre-arrival information, and other administrative messages. We may also send you marketing communications (such as newsletters or special offers) if you opt-in, from which you can unsubscribe at any time.
To Improve Our Services: To analyze website usage, understand guest preferences, and improve our website, facilities, and services.
For Security: To protect the safety and security of our guests, staff, and property.
3. How We Share Your Information
We do not sell your personal information. We may share your information with trusted third parties only in the following circumstances:
Payment Processors: To securely process your credit card payments.
Booking Systems & OTAs: With third-party booking engines or Online Travel Agencies (OTAs) that you may have used to make your reservation, in order to manage the booking.
Service Providers: With external vendors who perform services on our behalf, such as website analytics, email marketing, or IT support.
Legal Authorities: If required by law, or in response to a valid legal request (e.g., a court order or request from law enforcement) and to protect our rights, property, or safety.
4. Cookies and Tracking Technologies
Our Site uses “cookies” to enhance your experience. These are small files placed on your device that help us analyze web traffic, remember your preferences (like language or currency), and allow the booking engine to function. We may also use cookies for analytics (like Google Analytics) to understand how our website is used. You have the option to either accept or refuse these cookies.
5. Data Security
We take reasonable and appropriate measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We use secure methods for processing payments. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Your Data Rights
You have certain rights regarding the personal information we hold about you. Depending on your location, these may include the right to:
Access: Request a copy of the personal information we have about you.
Correction: Request that we correct any inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to certain legal exceptions (e.g., information we are required to keep by law).
To exercise any of these rights, please contact us at the email address provided below.
7. Links to Other Websites
Our Site may contain links to other websites that are not operated by us (such as our social media pages). If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them, except where necessary for a booking and provided with parental consent. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We recommend you review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Dream Catcher Villas Email: reservations@dreamcatchervillas.com
Phone: +62 8592-6394-707